Air Conditioning/Heating:
All buildings have central air condition/heating which are set in accordance with Laughlin Air Force Base temperature standards.

Business Center:
Free Internet and printing are available at the Business Center, located in Bldg 454.

Checkin Time:
Checkin time for all rooms is 1400. Thank you for allowing us the time to prepare for our guests. Should you require a early checkin, please contact Guest Services by dialing 830-298-5731.

Checkout Time:
Checkout time for all rooms is 1100. Thank you for allowing us the time to prepare for our next guest. Should you require a late checkout, please contact Guest Services by dialing 0.

Conference Room:
Conference rooms are located in building 454 and are available for use for military and civilian registered guests at no charge. Please contact Guest Services by dialing 830-298-5731 and press 0 for additional information.

Emergencies:
In case of emergencies, dial 911.

Fitness Room:
Contact Laughlin Manor Front Desk for more information.

Guest Services:
Guest Services is open 24 hours a day, 7 days a week. Please contact the front desk by dialing 0 should you require any assistance or information.

Ice Machines:
Ice machines are located in building 454.

Internet Service:
Wireless internet is available in all buildings.

Laundry/Dry Cleaning:
For your convenience, each lodging facility is equipped with washers and dryers for free. Contact Guest Services for further information.

Lodging Manager:
Your lodging manager is always anxious to hear from guests. You can contact the manager by calling Guest Services.

Lost and Found:
Please contact Front Desk by dialing 0 to retrieve lost items. ID cards and line badges are immediately turned in to the Military Personal Section. Food items left behind in rooms will be disposed of immediately.

Message Service:
Emergency messages will be delivered to your room by lodging or base security personnel. Routine messages can be taken through our voicemail system. To check voicemail, please press the “Messages” button on your phone and listen to the prompt. When asked for a passcode, type in 45 then the last 2 digits of your room number then press the pound key.

Payments:
Laughlin Manor requires TDY guests and PCS to pay every 15 days, and Space-A guests to pay up front for full length of stay. Payments can be made via personal check, cash or credit card. Accepted types of credit card are: VISA, MC, and AMEX.

Note: Credit card on file will be charged automatically of accrued room charges if guest fail to meet the requirement.

Pets:
Pets are not permitted to stay with you at the Laughlin Manor except rooms designated as a Pet TLF. Pets must be kept on a leash when outside the Pet TLF. A cleaning fee of $150 will be assessed if a pet is found in a room not designated as a Pet TLF. Pets must be removed immediately. Should you require a Pet TLF room, please call Guest Services 830-298-5731. Pet TLF rooms are equipped with a large pet kennel, pet bowls, and comfort station.

Maintenance Requests:
Please fill out a maintenance request sheet located in your room or dial 0 to report it to Guest Services.

Space-A:
Disclaimer: Any accomidation not listed as PCS, TDY, are considered Space-A and require 30 days advanced booking for regular rooms and 7 days advanced notice for TLFs.

Toiletries:
Laughlin Manor provides all guests with a variety of amenities (shampoo, lotion, and soap.) If any of these items are not available, please contact Guest Services by dialing 0.

Sundry Services:
For beverages or snacks, please visit the Front Desk in building 454.

Wake-Up Service:
Please dial 0 to set-up WAKE-UP call and follow the voice prompt.

Emergency Numbers

Fire………………………………………………………………………………………………….Dial 911

Police……………………………………………………………………………………………….Dial 911

Medical…………………………………………………………………………………………….Dial 911

Please Note: The nearest emergency room is located at the Val Verde Regional Medical Center.

In order to ensure the comfort and safety of all our guests, we ask that you please abide by the following guidelines:

Please ensure all overnight guests are registered at Guest Services and be mindful of your guests, as they are your responsibility.

Please be a good neighbor and keep noise to reasonable levels. To prevent any disruptions to crew rest or work/rest cycles, all Laughlin Mano facilities observe “Quiet Hours” at all times.

Weapons, ammunition and flammable liquids are prohibited in rooms.

Please keep all pets in our pet friendly family units. If one is not available, we will gladly assist you in getting in contact with [local boarding facilities. Guests who violate this policy will be charged a $150 fee based on expenses incurred to return the room to available inventory. Pets must be removed immediately. Once cited, guests who violate this policy are subject to eviction as determined by the Lodging Manager.

All Air Force facilities are “Smoke Free”. Guests who violate this policy will be charged a $150 fee based on expenses incurred to return the room to available inventory.

To ensure health and safety standards are being maintained, housekeeping staff must have access to all rooms. Please do not display “Do Not Disturb” sign in unoccupied rooms. Housekeeping is required to visit rooms every 72 hours regardless of displaying a "Do Not Disturb" sign.

Laughlin offers many outstanding dining opportunities. However, if you feel the urge to prepare meals, please ensure you are lodged in a guest room with kitchen capabilities. Please don’t forget to wash all used pots, pans, dishes and utensils. Unfortunately, the use of hot plates, crockpots, toasters, and grills are strictly prohibited in all rooms.

Guests are responsible for washing dishware and cooking utensils if provided. Housekeeping does not provide this service. Additionally, guests must clean stoves and refrigerators of all food and debris after use and prior to check-out.

Guests that leave excessive amount of unwanted items are subject to a deep cleaning fee of $150.00.

We offer many telephone options to “keep in touch”, but please keep in mind phone calls are not free.

To help us maintain our facilities in the best condition possible, all guests are financially liable for any excess damage incurred to the property during your stay. Please report all incidents involving the loss, damage, or destruction of Government property in Laughlin Manor facilities.

Energy Conservation:
Awareness and personal integrity are keys when it comes to energy and water conservation. Individual efforts combined together with the efforts of others strengthen our ability to shift funding to other needed projects, which improve the quality of life and keep us from more stringent limitations on water and energy use such as rationing.

Turn Stuff OFF (TSO): Anything that consumes electricity also produces heat. TSO is the smart easy way to improve the comfort of your home or office. Turn off appliances, televisions, lights, air conditioners, fans, computers, and other electronics when not in use. Guests are asked to minimize use of lighting requirements and turn off lights in unoccupied areas/rooms.

Water Conservation: Guests are not authorized to wash vehicle engines or use degreasers in Lodging areas due to the absence of basins to catch oils/lubricants.

Lodging Cooling (Minimum Thermostat Settings): Occupied hours: 76-80 °F (24-27° C)/ Unoccupied hours: 80°F (27°C)
Lodging Heating (Maximum Thermostat Settings): Occupied hours: 65-70°F (18-21° C)/ Unoccupied hours: 60°F (16°C)

We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Policy/House Rules have been established based on Air Force Inns standards, management and operational procedures. These Policy/House Rules are considered a part of our reservation agreement with you. As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all of our Policy/House Rules, terms and conditions, and procedures. These Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the Laughlin Inn and the guest. Our Policy/House Rules may change from time to time, so please check back often.

100% SMOKE-FREE
All Laughlin Inn rooms are 100% Smoke-Free. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong smelling plant-based essential oils or synthetic products in our facility. Guests are encouraged to notify Front Desk staff immediately if they smell cigarette or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside and away from the building.

ADA/HANDICAPPED ROOMS
ADA compliant guest rooms are available and should be reserved in advanced; please contact the Manor.

ALCOHOL POLICY:
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas such as the lobby, halls, etc. Alcohol consumed during special events is restricted to those 21 years old or older and can only be consumed at that event venue.

BICYCLES/HOVER BOARDS/ROLLER BLADES:
Bicycles, Hover boards, and roller blades are not permitted in guest rooms. Bicycle racks are available throughout the premises. We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.

CANDLE, INCENSE, ESSENTIAL OILS:
Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine will then be assessed, and the guest may be evicted with no refund.

CANCELLATION:
Laughlin Manor is not responsible for weather conditions, personal emergencies, or schedule changes. Guaranteed Reservations must be cancelled/adjusted prior to your arrival date, in order to avoid a one (1) night full room no show fee.

CHANGES OR MODIFICATION TO THE MANOR POLICY/HOUSE RULES:
Laughlin Manor reserves the right to amend, modify, change, cancel, vary or add to these Policies/House Rules or the arrangements and content featured on our lodging website at any time without prior notice. Any modification to these Lodging Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Lodging Policy/House Rules is located on our website, in the Guest Room directory, and available from Front Desk staff upon request.

CHECK-IN REQUIREMENTS:
Guests must be at least 18 years of age to check in at Laughlin Manor. In the interest of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (military ID, state driver’s license, passport, etc.) at check-in. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.

CHECK-OUT PROCEDURE:
Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.

CHECKS AND CHECK CASHING:
We do accept checks, but we do not provide check cashing services.

CHILDREN:
Well behaved children of all ages are welcomed. As the parents, guardians, or chaperones of these children, you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the Manor property unsupervised.

DAMAGE AND/OR THEFT OF INN PROPERTY:
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), Inn’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. Laughlin Inn reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Laughlin Inn as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Inn property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.

DAMAGE TO ROOM:
Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charged at 120% of full and new replacement value plus any shipping and handling charges. Any damage to Inn property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including: towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
Laughlin Manor reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the Inn, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire- fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the Inn’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Inn property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

DEPOSITS AND GUARANTEES:
There is no deposit required to make an individual room reservation. However, a major credit card is required at the time of booking to guarantee the room and secure the reservation period.

DISCOUNTS:
We do not offer discounted room rates.

DO-NOT DISTURB AND ACCESS TO ROOMS:
To provide all of our guests with an exceptionally clean and safe Inn experience, we reserve the right to enter your guestroom for reasonable purposes, such as for housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Lodging Policy/House Rules. Laughlin Manor staff will normally knock and announce themselves before entering your guestroom, unless we believe that exigent circumstances exist. Please contact Front Desk if you are a “Day Sleeper” or you are staying in the room due to illness. Management reserves the right to enter a room with a known status of “Do Not Disturb” in the event of an emergency, suspected illegal activity taking place, disturbing other guests, or damage being done to Inn property. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Lodging Policy/House Rule is broken. Law enforcement will be granted immediate access.

ENFORCEMENT:
All staff is trained and required to respond to potential violations of our Lodging Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by Laughlin Manor for safety of all guests, staff, owners, property, and the operation and management of the Inn will be evicted, with no refund. In addition to the room charge, a minimum $150.00 cleaning fee per room will be charged for infraction(s) of our Lodging Policy/House Rules.

FIRE SAFETY POLICY:
The Inn is fully equipped with smoke detectors, and emergency evacuation plans on the door of each guest room.

FOUND ITEMS:
Laughlin Manor is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to thirty (30) days. Records of Lost & Found items are retained for five years. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.

GROUP RESERVATIONS:
Large group reservations of 10 or more must coordinate and send their group request to Shogun Reservation e-mail address.

GUARANTEED RESERVATIONS:
Reservations will only be guaranteed if credit card information is given during reservation. Guests must be 18 years and older. We accept Visa, Master Card, and American Express. We do not charge your credit card at the time you make your reservations. Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations will be held until 12 a.m. the morning following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night will be charged to your credit card. Laughlin Inn is not responsible for weather conditions, personal emergencies, or schedule changes.

GUEST REGISTRATION:
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered.

HOUSEKEEPING SERVICE/ROOM INSPECTION:
Housekeeping service is provided daily between the hours of 0800- 1600. Rooms are cleaned and inspected daily, and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.

IN CASE OF EMERGENCY OR FIRE:
Please notify Front Desk in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of your room door.

ILLNESS AND EPIDEMICS:
Laughlin Inn reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.

INFESTATION:
The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.

LINEN CHANGING:
Your comfort is very important to us. For guests staying multiple nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.

LOST & FOUND POLICY:
Laughlin Inn assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately DSN: 315-632-1010 and we will try to assist you in locating your lost item.

MICROWAVE/REFRIGERATOR:
Except for the microwave and refrigerator units that the Inn provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. We ask that you refrain from microwaving any pungent food as the odor is difficult to remove from fabric, a cleaning fee may be assessed. Most commercially prepared food intended for the microwave has not previously caused a problem, so we suggest that option. Microwaving your fresh caught trout will be an issue.

NO-COOKING, COOKING APPLIANCES, and COMBUSTIBLES OR FIREWORKS:
The safety of our guests, staff, and this facility is extremely important to us. Except for the microwave and refrigerator units that the Inn provides, preparation of food in guest rooms by any type of cooking appliances is prohibited except in a guest room with kitchen capabilities. A minimum fee of $150.00 will be charged for cooking in a room, including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere in Inn property. A designated BBQ grill area is available outside and away from the building.

NO IN-ROOM PARTY:
Laughlin Inn enforces a No In-Room Party Policy to ensure we can protect the Inn and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 11 P.M. If found with more “people” not listed on the Guest Registration at 11 P.M. onwards, your stay will be considered a party. You will be ordered to vacate the premises without refund.

NO SHOW CHARGES:
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate.

PAYMENT:
We accept Visa, Master Card, and American Express. Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder. Credit cards must be signed. Cash (USD) payment is welcomed with a signed and pre-authorized credit card. All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash upon checkout. Foreign currency not accepted.

QUIET HOURS:
10 p.m. to 7 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in halls.

RETURN:
We would be happy to return your lost item(s) to you by United States Postal Service. Your credit card will be charged packaging and postage, plus a $10.00 handling fee. A separate receipt will be mailed to you. Laughlin Inn is not responsible for any item lost or misdirected during shipment by the United States Postal Service. Please contact the USPS Customer Service Department at 1-800-275-8777.

RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES:
Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.

ROOM KEYS:
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate.

SPECIAL REQUESTS:
We will make every effort to honor special requests such as a specific floor or room number, roll-away beds, refrigerator/microwaves, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.

TERMS & CONDITIONS:
Laughlin Inn makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. Laughlin Inn does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.

UNCLAIMED ITEMS/NO CONTACT:
Lost & Found items are held for thirty (30) days while we attempt to contact the guest. If guest contact information is incorrect and we are unable to contact the guest during the thirty (30) day holding period, the unclaimed item(s) are thrown away, given to base Thrift Shop, or disposed of accordingly by Laughlin Inn.

VISITORS:
No visitors after 11 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. As a registered guest, you are responsible for your visitor at all times.

Wi-Fi ACCESS:
Access to our Wi-Fi is free for our registered guests. The Inn Wi-Fi access code is subject to change without notice. Wi-Fi signals are subject to change without notice depending on the room’s location, the status of our Wi-Fi-equipment, and interference from other local wireless signals. Laughlin Inn assumes no liability for guest use.

TRAILERS & OVERSIZED VECHIlES:
Please stop at the front desk to request a parking pass.

Should you require further reservations at the Laughlin Manor, please contact our Front Desk 830-298-5731

Please contact Laughlin Manor Front Desk for the latest lodging rates.

• Bandwidth speed is closely monitored by our IT department. Speed to your device is contingent on several factors and is within acceptable AF Inns standards. You may experience some buffering and latency when streaming HD or other premier services.
• Our property is set up for wireless access. We do not offer wired internet access in our rooms.
  The service is provided by the U.S. government and subject to monitoring.
• Dial zero for front desk from your room if you are having trouble connecting.
• Our staff can only troubleshoot the network to see if it is operational. They are unable to provide technical expertise on specific devices and personal settings on computers.